Refund Policy

Our Commitment

At Remail Chirho, we strive to provide excellent service. We understand that sometimes things don't work out as expected, and we want to be fair in those situations.

Email Credits

Email credits are non-refundable once purchased. However, we offer the following guarantees:

• Credits never expire - Use them whenever you need
• No hidden fees - You only pay for what you purchase
• Full credit value - Every email you send counts as exactly 1 credit

When We May Offer Refunds

We may consider refunds on a case-by-case basis in the following situations:

• Duplicate charges due to technical errors
• Service outages that prevented email delivery for extended periods
• Significant technical issues on our end that affected your usage
• Account closure within 24 hours of first purchase with no emails sent

Refund Exclusions

Refunds will not be provided in the following cases:

• Credits that have already been used
• Account suspension due to Terms of Service violations
• Issues caused by your SMTP provider or configuration
• Change of mind after purchase
• Failure to read documentation before purchasing

How to Request a Refund

To request a refund, please contact us with the following information:

• Your account email address
• Date and amount of purchase
• Reason for refund request
• Any relevant details or error messages

We aim to respond to all refund requests within 3 business days.

Processing Time

If a refund is approved, it will be processed through Stripe and credited back to your original payment method. Processing times vary by payment provider but typically take 5-10 business days to appear on your statement.

Contact Us

For refund inquiries or any other questions, please reach out through the contact information provided on our website. We're here to help and will do our best to resolve any issues fairly.